Frequently Asked QuestionsÂ
Do I need to visit your studio in person?
- No. This can all be done online through postage. You are legally allowed to send up to 50g of cremation ashes via royal mail.
What do I need to be able to have cremation ash jewellery made?
- You just need a spoonful of cremation ash.
Can this be also be offered for pets?
- Yes any pet and horse ashes can be used.
Are there any limitations to make this feasible?
- No, so long as you have the ashes, there is no time limit on being able make the jewellery.
How do I know that these are definitely the ashes that I send?
- I work in a sterile environment where I only work on ONE order of cremation ashes at a time. Once your inclusions are received at my studio, them, the order confirmation form and the jewellery piece are placed together in a sealed box until they are handmade by myself.
How safe are my ashes while you are working on them?
- The safety of your cremation ashes is of upmost consideration when in my care.
- Your ashes are stored with your order paperwork and again have their own designated area at all times.
- Ashes are touched only by tweezers and individually placed and set within your jewellery. All equipment is cleaned thoroughly between orders
- I treat your cremation ashes with the utmost of respect. Unused ashes never leave the container/sealed bag that you send me. I don’t ever transfer the ashes into anything else.
- There is absolutely no waste. Everything that is not used is returned back to you along with your Timeless jewellery.
Can have more than one set of ashes/hair in a piece of jewellery?
- Yes. You are not limited to to how many people and/or pets you can have in one piece of jewellery. Just ensure to label the ashes/hair separately when them sending them to us.
What is the jewellery made from?
- All silver jewellery is full 925 sterling silver or 9k white, yellow or rose gold.
I've changed my mind, can i get a refund?
- Due to the handmade nature of these products, we do not offer any refunds, however, please get in touch with us if you do encounter a problem with your jewellery to see if we can resolve the issue. If we have ordered your jewellery in specifically, then we will not offer a refund.
How do I send my ashes/hair to you?
- When you purchase your jewellery online, you will receive an email with instructions on the best way to send your inclusions to us. We recommend sending via special delivery with royal mail. You can purchase our encasement kits along with your jewellery if you need secure bags or a ring measurement band.